Skip to main content

Live Chat Service – Efficient Way to Serve Customers

As businesses are getting online, a need to provide efficient live chat service to online customers arises. Providing online customer service is an integral aspect of online operations of the business and determines company’s success. Live chat service helps to provide customers with information about products and services in a very quick, easy and efficient manner. Live Chat support ensures that the customers get their queries resolved, purchase products, lodge complaints, get technical support etc.

Increase sales

Proactively starting the live chat with customers positively impacts the customers and increases the chances of making sales. Since online chat service occurs in real-time, it ensures efficient communication with potential customers thereby increasing the chances of lead conversion. The expert, trained and skilled chat representatives can directly communicate with customers which also increases the chances of making sales. These representatives can exercise their sales skills and receive higher average order value by efficient up-selling or cross-selling of products.

Better customer service

Providing live chat service on business websites helps to solve the queries or grievances of the customers instantly. The customers can easily find the right products on the website and get variety of options based on their requirements. Moreover, features like web-alliance and co-browsing help provide an enriching customer experience. As queries of the customers are quickly addressed, this results into better customer loyalty and satisfaction. Advanced features like sharing same display screens and forwarding screens to the visitor add to better customer service.

Live chat services initiate a real-time communication channel between the chat representative and customer that is highly secured to conduct online shopping, purchasing products and provide sensitive information like credit card number, social security number etc.

Comments

Post a Comment

Popular posts from this blog

Leveraging Live Chat to Expand Customer Base and Generate Revenue

Consumers nowadays are flooded with immense retail options and a 24x7 accessibility to support channels. A support platform is highly demanded that can help consumers shop smartly and address their grievances. Live chat has evolved as the preferred mode of communication as it helps provide a human touch to the customers, enable them to compare products, find quick answers, expedite shopping process, receive promo codes resulting in saving money, and is far effective than voice or email. The Live Chat Effectiveness 2012 report by Bold Chat provides extensive details and interesting findings about behavior of Internet shoppers. The report reveals 5 crucial findings that were extracted from the data gathered. (1) #1: Live Chat on the verge of adoption by online shoppers Live Chat Effectiveness 2012 report reveals that Live Chat has reached at the stage of adoption by the majority of online shoppers. It reveals that the number of online shoppers who have got engaged in a live ...
Post a Comment
Read more

Nurturing a Customer Focused Culture

Nurturing a customer focused culture is crucial for businesses as it helps achieve higher customer satisfaction, gain competitive advantage in market and provide exceptional customer experience. To create a robust customer centric culture requires total commitment from the management as well as the employees of the company. Changing the company culture entirely cannot be done overnight but requires a thorough step-by-step focused approach by the company. Some of the steps that companies can take to create an efficient customer focused culture include: Identify Customer Focus areas Customer focus objectives might vary with different companies. Hence, companies must first identify those areas and define what is meant by customer focus for them. The company must clearly define what customers they want to target, what is meant by customer focus in different departments of organization, what will be the outcome of the customer focus in terms of behavior, decisions, approach and ...
Post a Comment
Read more

Efficient Online Customer Service Ensures Customer Satisfaction

Excellent online customer service and other customer support services are absolutely essential for smooth running of business and higher customer satisfaction. Providing online customer service and customer support services help customers easily find quick answers to their queries and doubts while shopping. This increases the customer satisfaction level and lead to higher sales and revenue growth. Online customer services that involve providing customer support services through chat, web, or email is a secure mode of doing transactions. Customers can easily purchase items through credit cards, give their social security number and more and still remain assured that their crucial information will remain safe. A round-the-clock effective customer support services can be provided through online customer service that is available at the click of the mouse. Online customer service ensures a direct real-time communication link that helps to target the potential customers. The prospective...
Post a Comment
Read more