Skip to main content

Live Chat Service – Efficient Way to Serve Customers

As businesses are getting online, a need to provide efficient live chat service to online customers arises. Providing online customer service is an integral aspect of online operations of the business and determines company’s success. Live chat service helps to provide customers with information about products and services in a very quick, easy and efficient manner. Live Chat support ensures that the customers get their queries resolved, purchase products, lodge complaints, get technical support etc.

Increase sales

Proactively starting the live chat with customers positively impacts the customers and increases the chances of making sales. Since online chat service occurs in real-time, it ensures efficient communication with potential customers thereby increasing the chances of lead conversion. The expert, trained and skilled chat representatives can directly communicate with customers which also increases the chances of making sales. These representatives can exercise their sales skills and receive higher average order value by efficient up-selling or cross-selling of products.

Better customer service

Providing live chat service on business websites helps to solve the queries or grievances of the customers instantly. The customers can easily find the right products on the website and get variety of options based on their requirements. Moreover, features like web-alliance and co-browsing help provide an enriching customer experience. As queries of the customers are quickly addressed, this results into better customer loyalty and satisfaction. Advanced features like sharing same display screens and forwarding screens to the visitor add to better customer service.

Live chat services initiate a real-time communication channel between the chat representative and customer that is highly secured to conduct online shopping, purchasing products and provide sensitive information like credit card number, social security number etc.

Comments

Post a Comment

Popular posts from this blog

Nurturing a Customer Focused Culture

Nurturing a customer focused culture is crucial for businesses as it helps achieve higher customer satisfaction, gain competitive advantage in market and provide exceptional customer experience. To create a robust customer centric culture requires total commitment from the management as well as the employees of the company. Changing the company culture entirely cannot be done overnight but requires a thorough step-by-step focused approach by the company. Some of the steps that companies can take to create an efficient customer focused culture include: Identify Customer Focus areas Customer focus objectives might vary with different companies. Hence, companies must first identify those areas and define what is meant by customer focus for them. The company must clearly define what customers they want to target, what is meant by customer focus in different departments of organization, what will be the outcome of the customer focus in terms of behavior, decisions, approach and ...
Post a Comment
Read more

Improve Customer Satisfaction and Conversion Rates with Proactive Chat

Better customer interaction experience can be ensured through the use of proactive Chat. Businesses can provide a right customer service as well as achieve their business objectives, sales goals, and improve customer satisfaction using Proactive Chat. While Live Chat has been conventionally used to provide customer support or technical support to the customers, Proactive Chat proves useful in offering dedicated services to high-value customers who exhibit greater tendency to make a purchase when provided with assistance. Proactive chat involves inviting potential customer or visitors into a chat engagement session through use of invitations in the form of images, text input fields, or any other multimedia mechanism that can be triggered manually, by specific pre-defined rules or website visitor behavior metrics. Impact of Proactive Chat on Chat Volume and Conversions Proactive Chat is found to have significant effect on the chat volume and conversions on the business webs...
Post a Comment
Read more

Benefits of Online Customer Service to Businesses

Businesses can reap immense benefits in the form of higher sales growth, better brand experience, and quality customer service by providing 24x7 real-time online customer service through chat. Incorporating online customer service through chat on the website can efficiently target the potential customers and increases chances of lead conversion as the visitors can get quick and prompt response thereby driving sales. Providing online customer service and customer support services through chat ensure that the prospective customers get better deals as per their requirements by easily negotiating on pricing. Effective and secure mode of communication The online customer service and customer support services is an effective mode of communication in building strong customer relationship. Businesses can provide their potential customers with fast and quick customer service through online customer service that is available 24x7 for 365 days a year through contact centers. While interacting...
Post a Comment
Read more