Skip to main content

How Online Customer Service Is Useful For Businesses

Providing online customer service thorough chat plays an important role in establishing good customer relationship, increasing customer confidence and loyalty. Potential customers can experience fast and quick service through online customer service. The ease of handling the chat based online customer service makes it far more effective than email or phone based customer service. Through online customer service, businesses can effectively target the potential customers and have greater chances of lead conversion. A single chat representative can also effectively chat with number of clients at one time thereby reducing operational costs substantially.

Providing online customer service is also a very secure mode of doing transactions. The potential customers can easily purchase items, perform transactions with credit card, lodge complaints, and make inquiries etc. Online customer service also enables chat representatives to directly target potential customers, exercise their sales skills and increase the chances of sale. Online customer service establishes a direct real-time communication link that is useful to target the small segment of customer who actually makes a purchase in the end.

Online chat service also supports additional helpful features like sharing of display screens and forwarding screens to the customer that result in greater level of customer satisfaction and increasing reputation of the business.

Comments

Post a Comment

Popular posts from this blog

Nurturing a Customer Focused Culture

Nurturing a customer focused culture is crucial for businesses as it helps achieve higher customer satisfaction, gain competitive advantage in market and provide exceptional customer experience. To create a robust customer centric culture requires total commitment from the management as well as the employees of the company. Changing the company culture entirely cannot be done overnight but requires a thorough step-by-step focused approach by the company. Some of the steps that companies can take to create an efficient customer focused culture include: Identify Customer Focus areas Customer focus objectives might vary with different companies. Hence, companies must first identify those areas and define what is meant by customer focus for them. The company must clearly define what customers they want to target, what is meant by customer focus in different departments of organization, what will be the outcome of the customer focus in terms of behavior, decisions, approach and ...
Post a Comment
Read more

Leveraging Customer Interaction Management Solutions for Benefit of Businesses

A variety of communication channels are used by customers today to communicate with the contact centers for their purchase queries, inquiries, complaints etc. Efficient customer interaction management helps provide better customer service and satisfaction to customers of businesses across varied sectors like – Financial services, Banking, Insurance, Healthcare, Retail and more. Businesses can leverage the better customer interaction management services offered by contact centers to improve their market share and boost revenue by seizing the untapped market. Greater Customer Satisfaction Customers exploit various modes of communications like – web, chat, email, and phone for their complaints, inquires etc. Efficiently managing the customer interactions is a crucial activity for any contact center. Customer interaction management provided by contact centers help their business partners meet the greater expectations of customer service. The comprehensive customer interaction managemen...
Post a Comment
Read more

Improve Customer Satisfaction and Conversion Rates with Proactive Chat

Better customer interaction experience can be ensured through the use of proactive Chat. Businesses can provide a right customer service as well as achieve their business objectives, sales goals, and improve customer satisfaction using Proactive Chat. While Live Chat has been conventionally used to provide customer support or technical support to the customers, Proactive Chat proves useful in offering dedicated services to high-value customers who exhibit greater tendency to make a purchase when provided with assistance. Proactive chat involves inviting potential customer or visitors into a chat engagement session through use of invitations in the form of images, text input fields, or any other multimedia mechanism that can be triggered manually, by specific pre-defined rules or website visitor behavior metrics. Impact of Proactive Chat on Chat Volume and Conversions Proactive Chat is found to have significant effect on the chat volume and conversions on the business webs...
Post a Comment
Read more