Skip to main content

How Online Customer Service Is Useful For Businesses

Providing online customer service thorough chat plays an important role in establishing good customer relationship, increasing customer confidence and loyalty. Potential customers can experience fast and quick service through online customer service. The ease of handling the chat based online customer service makes it far more effective than email or phone based customer service. Through online customer service, businesses can effectively target the potential customers and have greater chances of lead conversion. A single chat representative can also effectively chat with number of clients at one time thereby reducing operational costs substantially.

Providing online customer service is also a very secure mode of doing transactions. The potential customers can easily purchase items, perform transactions with credit card, lodge complaints, and make inquiries etc. Online customer service also enables chat representatives to directly target potential customers, exercise their sales skills and increase the chances of sale. Online customer service establishes a direct real-time communication link that is useful to target the small segment of customer who actually makes a purchase in the end.

Online chat service also supports additional helpful features like sharing of display screens and forwarding screens to the customer that result in greater level of customer satisfaction and increasing reputation of the business.

Comments

Popular posts from this blog

Leveraging Live Chat to Expand Customer Base and Generate Revenue

Consumers nowadays are flooded with immense retail options and a 24x7 accessibility to support channels. A support platform is highly demanded that can help consumers shop smartly and address their grievances. Live chat has evolved as the preferred mode of communication as it helps provide a human touch to the customers, enable them to compare products, find quick answers, expedite shopping process, receive promo codes resulting in saving money, and is far effective than voice or email. The Live Chat Effectiveness 2012 report by Bold Chat provides extensive details and interesting findings about behavior of Internet shoppers. The report reveals 5 crucial findings that were extracted from the data gathered. (1) #1: Live Chat on the verge of adoption by online shoppers Live Chat Effectiveness 2012 report reveals that Live Chat has reached at the stage of adoption by the majority of online shoppers. It reveals that the number of online shoppers who have got engaged in a live ...

Efficient Online Customer Service Ensures Customer Satisfaction

Excellent online customer service and other customer support services are absolutely essential for smooth running of business and higher customer satisfaction. Providing online customer service and customer support services help customers easily find quick answers to their queries and doubts while shopping. This increases the customer satisfaction level and lead to higher sales and revenue growth. Online customer services that involve providing customer support services through chat, web, or email is a secure mode of doing transactions. Customers can easily purchase items through credit cards, give their social security number and more and still remain assured that their crucial information will remain safe. A round-the-clock effective customer support services can be provided through online customer service that is available at the click of the mouse. Online customer service ensures a direct real-time communication link that helps to target the potential customers. The prospective...

Advantages of call center quality assurance and call center quality monitoring

Providing quality services to customers is the fundamental goal of any contact center activity. Adhering to stringent call center quality assurance parameters can help to provide consistent and sustained quality services to customers. Bad quality calls is harmful for the brand reputation and image of the contact center. Call center quality assurance and call center quality monitoring results in greater customer satisfaction, higher employee productivity, improved sales, higher call efficiency, and improved calling skills of the agents. Following call center quality assurance standards leads to higher business growth as strong customer relationship are established and higher level of customer satisfaction are seen. Practicing call center quality assurance parameters and call center quality monitoring during the entire process of customer interactions ensure that the wastage of time, money, and efforts are saved as irrelevant, non-efficient, and non-effective practices are greatly redu...