Skip to main content

Benefits of Online Customer Service to Businesses

Businesses can reap immense benefits in the form of higher sales growth, better brand experience, and quality customer service by providing 24x7 real-time online customer service through chat. Incorporating online customer service through chat on the website can efficiently target the potential customers and increases chances of lead conversion as the visitors can get quick and prompt response thereby driving sales. Providing online customer service and customer support services through chat ensure that the prospective customers get better deals as per their requirements by easily negotiating on pricing.

Effective and secure mode of communication

The online customer service and customer support services is an effective mode of communication in building strong customer relationship. Businesses can provide their potential customers with fast and quick customer service through online customer service that is available 24x7 for 365 days a year through contact centers. While interacting through online customer service, the customers can experience the robust security of doing transactions on this channel. Customers can easily purchase items using their credit cards, file insurance claims, take technical support and more through online customer service using chat.

Increase sales

Live online customer service and customer support services enable expert contact center agents to directly contact the prospective customers. As the number of customers actually buying the product in the end becomes less, it is essential to have a robust real-time communication link to convert these leads into sales. The visitors can get immediate solutions to their queries that increase chances of sale during the crucial shopping cart checkout. Online customer service through chat brings online chat representatives in direct contact with visitors. These online chat representatives are experts in sales skills that significantly impacts the sales. They also have specialized sales training to up-sell to help fetch greater average order value.

Efficient customer service

Online customer service through chat and customer support services ensure efficient customer service by making available web-alliance and co-browsing help. Furthermore, online chat support has additional facilities like sharing same display screen and forwarding screens to the visitor. These facilities result in heightened sense of customer satisfaction. Online customer service and customer support services are also useful in providing after sales service.

Employing online customer service through chat is also a cost effective option for businesses as live chat costs are far less compared to calls made to contact center thereby increasing profitability.

Comments

Post a Comment

Popular posts from this blog

Leveraging Live Chat to Expand Customer Base and Generate Revenue

Consumers nowadays are flooded with immense retail options and a 24x7 accessibility to support channels. A support platform is highly demanded that can help consumers shop smartly and address their grievances. Live chat has evolved as the preferred mode of communication as it helps provide a human touch to the customers, enable them to compare products, find quick answers, expedite shopping process, receive promo codes resulting in saving money, and is far effective than voice or email. The Live Chat Effectiveness 2012 report by Bold Chat provides extensive details and interesting findings about behavior of Internet shoppers. The report reveals 5 crucial findings that were extracted from the data gathered. (1) #1: Live Chat on the verge of adoption by online shoppers Live Chat Effectiveness 2012 report reveals that Live Chat has reached at the stage of adoption by the majority of online shoppers. It reveals that the number of online shoppers who have got engaged in a live ...
Post a Comment
Read more

Efficient Online Customer Service Ensures Customer Satisfaction

Excellent online customer service and other customer support services are absolutely essential for smooth running of business and higher customer satisfaction. Providing online customer service and customer support services help customers easily find quick answers to their queries and doubts while shopping. This increases the customer satisfaction level and lead to higher sales and revenue growth. Online customer services that involve providing customer support services through chat, web, or email is a secure mode of doing transactions. Customers can easily purchase items through credit cards, give their social security number and more and still remain assured that their crucial information will remain safe. A round-the-clock effective customer support services can be provided through online customer service that is available at the click of the mouse. Online customer service ensures a direct real-time communication link that helps to target the potential customers. The prospective...
Post a Comment
Read more

Advantages of call center quality assurance and call center quality monitoring

Providing quality services to customers is the fundamental goal of any contact center activity. Adhering to stringent call center quality assurance parameters can help to provide consistent and sustained quality services to customers. Bad quality calls is harmful for the brand reputation and image of the contact center. Call center quality assurance and call center quality monitoring results in greater customer satisfaction, higher employee productivity, improved sales, higher call efficiency, and improved calling skills of the agents. Following call center quality assurance standards leads to higher business growth as strong customer relationship are established and higher level of customer satisfaction are seen. Practicing call center quality assurance parameters and call center quality monitoring during the entire process of customer interactions ensure that the wastage of time, money, and efforts are saved as irrelevant, non-efficient, and non-effective practices are greatly redu...
Post a Comment
Read more