Customers are god and call centers are the places to revere this god. Call centers revolutionized the way customer service is rendered across the globe. The very thought of customers in other countries especially US getting served by customer care executives speaking in fluent American accent was totally stunning. Now call centers have become an integral part of operations like back office, sales, billing etc of large multinationals and big business corporations. The young generation, who have just passed out from their college, suddenly enjoy the economic freedom with starting salary packages ten times the average national income. Although many leveled aspersions on the working of call centers, safety of women employees and others, the fact remains that call centers are live monuments of professionalism, competency, hard work, and team work. Call Centers-A close knit family The call centers across the country boast of a team of highly motivated, professional, and highly qualifie...